Terms of Service

• Anyone driving a vehicle onto or off the premises must hold the driving qualifications required by law.
• Vehicles used for the Service must be in a condition that complies with the law.
• Visiting or using the Service while under the influence of alcohol, or in any other state that breaks the law, is prohibited.

• The Service is booked by time slot. Please use it within your booked time.
• Please do not enter before your booking start time. Please leave by your booking end time, including your vehicle and passengers.
• Washing, drying, putting supplies away and any other work must all be completed within your booked time.
• If you enter later than your booking start time, your booking end time will not be extended.
• If your usage time becomes shorter for reasons on your side, unused time will not be refunded. This does not apply where the cause is attributable to the operator.
• Please keep to your time so that the guests before and after you can use the facility comfortably.
• If you repeatedly exceed your time without good reason, or otherwise interfere with other guests or with the running of the location, we may decline your bookings or use from then on.
• In the event of an accident, theft or damage to property, if you do not comply with a request to leave, or where we otherwise judge it necessary for safety or for the running of the location, we may contact the police or other relevant authorities.

• At locations with more than one washing bay, please use only the bay you booked.
• Please carry out washing within the washing space designated by the location.
• For drying and other work, please follow the guidance at each location.
• Parking on the street, parking without permission at nearby facilities, and any other parking that inconveniences neighbours or other guests are prohibited.

• You may use the Service with passengers or companions.
• Users must take the care needed so that their passengers and companions also follow these Terms and the guidance at the location.
• If a passenger or companion breaches these Terms or acts dangerously, we may stop the use, including use by the user themselves, and take any other necessary action.
• If you bring children, for their safety please make sure that a guardian watches them closely.

• Please use equipment and supplies appropriately, in line with the guidance at the location and their intended purpose.
• If you damage or soil equipment, supplies, the building or any other property of the location intentionally or through negligence, we may charge you the cost of repair, replacement or other restoration.
• When you finish, please return the supplies you used to their designated places and, if they have become noticeably dirty, clean them as far as you reasonably can.
• Please take your rubbish home with you. Littering on or around the premises, and putting unsuitable rubbish into collection bins installed on the premises, are prohibited.

The following conduct is prohibited.

• Painting work
• Use of open flames
• Revving the engine, making excessive noise, and any other conduct that inconveniences neighbours or other guests
• Leaking or discharging waste oil, oils and greases, coolant or other liquids that require proper collection and disposal onto the floor surface or into the drainage system, and any other maintenance work likely to soil or damage the premises or the equipment
• Use of chemicals, flammable substances or other substances prohibited by the location that are likely to damage the equipment, the floor surface or the drainage system
• Washing anything other than a vehicle
• Leaving a vehicle or the washing space unattended for a long time
• Transferring or reselling a booking to a third party
• Photographing or publishing, without consent, images in which another guest or a vehicle belonging to another guest can be identified
• Washing outside the washing space designated by the location
• Failing to follow instructions given by the operator for safety reasons
• Any other conduct that breaks the law

• If any equipment is faulty, broken or otherwise abnormal, please stop using it and contact the operator by the method designated by the location.
• If you were unable to use all or part of the Service properly because of an equipment fault or similar, the operator will check how the Service was used and will refund all or part of the usage fee, or take other appropriate action, according to the time and extent for which the Service was unavailable.
• In the event of a natural disaster, power failure, water outage, equipment fault or any other situation that makes safe operation difficult, the operator may cancel bookings, change opening hours or close temporarily.
• If the operator cancels a booking under the preceding paragraph and you were unable to use the Service, the usage fee will be refunded.

• Users move their vehicle, wash it, carry out maintenance and any other work, and operate the equipment at their own responsibility.
• Please look after your belongings inside and outside the vehicle, your valuables and your vehicle key yourself.
• The operator is not liable for damage arising from the condition of the vehicle itself, such as deteriorated paintwork, existing scratches, aftermarket parts, applied coatings or insufficiently secured parts, except where the cause is attributable to the operator. If anything concerns you, please check it before washing.
• The operator is not liable for accidents, injuries or damage to vehicles or belongings arising from the way the user operates the vehicle, items brought in, the way the Service is used, disputes between guests or any other cause not attributable to the operator.
• Where a user suffers loss for a cause attributable to the operator, the operator will respond in accordance with the law.
• If an accident, damage to equipment, an injury or any other serious problem occurs, please contact the operator promptly.

• Please book using the booking method designated by the location.
• Please check your booking details yourself, including the location, the date and time and the bay number.
• Bookings may not be transferred or resold to a third party.
• If the operator reasonably judges that there is a risk of fraudulent credit card use, a fraudulent booking, a booking made with false information or other misuse, we may cancel the booking or decline use.
• Where necessary for safety or for the running of the location, the operator may contact the user.

We hold your booked time slot exclusively for you, and a same-day cancellation makes it difficult to offer that slot to another guest. Cancellation fees are therefore set as follows.

• To cancel by the day before, please complete the procedure through the booking method designated by the location.
• If you have already paid, the cancellation fee will be applied against that payment, and any amount exceeding the cancellation fee will be refunded.
• If you are affected by a disaster, an accident or other unavoidable circumstances, please contact us by the method designated by the location. After checking the circumstances, the operator may waive all or part of the cancellation fee.

If a user falls under any of the following, the operator may cancel the booking, stop the use or decline future use. However, where the breach is minor and there is no need to act immediately for safety or for the running of the location, we may first ask for it to be put right.

• Breaching these Terms or the guidance at the location
• Repeatedly exceeding the booked time
• Using equipment or supplies inappropriately
• Acting in a way that inconveniences or endangers other guests, neighbouring residents or the operator
• Making a fraudulent booking or payment, or otherwise misusing the Service
• Failing to follow instructions given by the operator for safety reasons
• Being reasonably found to be, or to have a relationship with, anti-social forces (including organized crime groups)
• Any other case where the operator reasonably judges that there is a serious obstacle to the safe running of the Service or to use by other guests

How fees are handled

• Where use is stopped because the user has breached these Terms, the usage fee will not, as a rule, be refunded.
• Where the operator cancels a booking for its own reasons and you were unable to use the Service, the usage fee will be refunded.

• If you notice that you have left something behind, please contact the operator promptly.
• Items found at a location are handled in accordance with the Lost Property Act and other applicable laws.

• Security cameras are installed and record footage for the purposes of crime prevention, entry and exit management, safety management, checking the equipment and how the Service is used, and checking accidents, disputes and breaches of these Terms.
• Recorded footage is used only to the extent necessary to achieve the purposes above.
• Where required by law, or where the police or another relevant authority makes a lawful enquiry or a request for cooperation with an investigation, we may provide footage to the extent necessary.
• Recorded footage is managed appropriately and is erased once the period necessary to achieve the purpose of use has passed.

• For personal information handled on the booking system, please refer to the privacy policy shown on the booking screen. Personal information that the operator handles in connection with providing the Service is handled appropriately in accordance with the Act on the Protection of Personal Information and other applicable laws.
• Security camera footage is handled appropriately in accordance with Article 13 of these Terms and other applicable laws.

• The operator may change these Terms as necessary, in accordance with the law.
• If these Terms are changed, we will announce the content of the change and the date it takes effect on the booking screen, on our website or by other appropriate means.
• Users are asked to agree to the terms in force at the time of booking. The version of these Terms displayed at the time of each booking applies to that booking.

• These Terms are construed in accordance with Japanese law.
• If any part of these Terms is held invalid or unenforceable, the remaining parts remain in effect.