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First Guide

First Time at 1on1?
How Your Visit Works

For first-time visitors to 1on1.
Follow the full process step by step, from preparing for your visit to arrival, washing, cleanup, and departure.

Looking for something specific?

If you want to find information based on your current situation or what you want to do, use the Getting Started & General Guide.

Browse the general guide →
Before Your Visit

Before Your Visit

Check the information below before your visit to help everything go smoothly.

How to Book

Both web booking and Official LINE booking, explained with videos.

Learn more →

How Much Time Should I Book?

A guide to how long first-time visitors should book for.

Learn more →

Payment

Pay by credit card or PayPay (no cash)

Learn more →

What to bring

  • Sponges and microfiber towels are provided, but if you are particular about your gear, bring your own.
Park in your booked bay
Always use the bay number you booked.
Turn the switch ON
Turning ON the switch near the pillar powers the lights and the cabinet.
Unlock the cabinet
Use the 4-digit code in your booking confirmation email to unlock the cabinet.
Flow

From entering the bay to leaving

A quick overview of what happens after you book.

1

Park in the bay number you booked

When you arrive, always park in the bay number you booked.

  • Please do not use any other bay.
  • After parking, check that the area around you is clear.
Parking in the booked bay
2

Turn ON the switch near the pillar

Once parked, turn ON the switch near the pillar. This powers the lights and the cabinet.

  • This gets everything ready for you.
  • Remember this as the very first thing to do.
Turning ON the switch near the pillar
3

Open the water valve

The pressure washer uses the side water valve. Always open it and get the water running before you switch the unit on.

  • Switching it on without water can damage the machine.
  • The pressure washer uses the side water valve. Be careful: the front water valve releases water directly.
Step 2: Open the water valve fully
4

Unlock the cabinet

The cabinet is locked. Set the 4-digit dial on the bottom of the lock to the code in your booking confirmation email.

  • With the 4 digits set, press the square button to unlock.
  • Line up the rotating catch to release the lock.
  • Hook the lock somewhere while you use the bay so you do not lose it.
Unlocking the cabinet
5

Wash your car with the equipment

Once everything is ready, start washing with the equipment. You can check the basic washing order further down this page, and the Equipment Guide covers how to use each item in detail.

6

Put the equipment back

Return each item to where you found it. Never let the air hose snap back — always guide it slowly by hand.

  • Never let the hose snap back. Always guide it slowly by hand.
Power On

How to power up the equipment

Before you start washing, power up the equipment in three steps.
The same steps apply at both Okazaki Kitano and Okazaki Minami.

Three simple steps
Step 1: Turn ON the pillar switch
Next
Step 2: Open the water valve fully
Next
Step 3: Turn ON the unit power switch
Wash Procedure

The right washing order

Start by pre-rinsing the entire car from top to bottom, then clean heavily soiled areas such as the wheels and lower panels. See the Equipment Guide for the full washing, rinsing and drying process.

Professional Car Care

The right washing order

THE CORRECT ORDER OF CAR WASHING
01 Pre-Rinse Rinse from the roof and hood Top to bottom
02 Wheel & Lower Panel Wash the wheels and underbody first Use the dedicated wheel brush
03 Body Wash Wash the body starting from the roof Straight lines, not circles
04 Final Rinse Rinse off all the shampoo Key to preventing spots
05 Drying Dry with a microfiber towel Blot, do not rub
View instructions →
Before You Leave

When you finish

Please check these seven points before you leave.

Before you leave

  • Please return the supplies to their places.
  • Never let the hose snap back. Always guide it slowly by hand.
  • Please make sure the water valve is closed.
  • Please remember to lock the cabinet before you leave.
  • Turn the switch near the pillar OFF when you are done.
  • Please take your trash with you.
  • Please finish tidying up within your booked time.
Troubleshooting

If something goes wrong

If the equipment is not working, check these pages right where you are.

Customer Support

Trouble with the equipment?

View customer support

How to Use the Pressure Washer

Having trouble with the pressure washer?

View pressure washer support

How to Use the Air Compressor

Having trouble with the air compressor?

View air compressor support
  • If the issue is not resolved, select the location you used on the support page and contact us through that location’s Official LINE.

Ready? Book your time slot and come on in.

Reservations mean no waiting — just drive in and start.

Book via よやクルPro (Okazaki Kitano) Book via Official LINE (Okazaki Kitano)

* For other locations, please book from each location’s page.